Please read these terms carefully before using our Hajj & Umrah services.
Last Updated: April 2026
These Terms and Conditions ("Terms") govern the Hajj and Umrah pilgrimage services provided by Madiney Da Pandhi (Pvt) Ltd ("Company", "We", "Us") to the pilgrim ("Client", "You").
Madiney Da Pandhi (Pvt) Ltd is a registered Hajj Group Organizer (HGO) approved by the Ministry of Religious Affairs & Interfaith Harmony, Government of Pakistan. We operate under the Hajj Policy issued by the Government of Pakistan for the current year.
By registering with us, you confirm that:
All payments must be made through official bank channels as prescribed by the Government of Pakistan. Cash payments are subject to applicable regulations. Full payment must be received before the departure date.
The specific inclusions and exclusions of each package will be clearly communicated at the time of booking. Any additional services not listed in the package will incur extra charges.
Cancellation requests must be submitted in writing. Cancellation charges will apply as per the refund policy of the Company and the Ministry of Religious Affairs guidelines.
We reserve the right to make changes to hotel accommodations, transport arrangements, or flight schedules when necessary due to circumstances beyond our control. In such cases, alternative arrangements of similar or better quality will be provided.
While we assist with visa processing, the final decision on visa issuance rests with the Saudi authorities. We are not responsible for visa delays or rejections due to incomplete documents or matters outside our control.
Clients must obtain all required vaccinations before travel. The Company is not responsible for any health issues arising during the pilgrimage. Travel insurance is recommended.
Clients are expected to maintain appropriate behavior during the pilgrimage and follow the instructions of the group leader and Saudi authorities at all times.
Madiney Da Pandhi (Pvt) Ltd shall not be liable for any loss, damage, or injury caused by events beyond our control including but not limited to: natural disasters, political unrest, airline delays or cancellations, or actions of third-party service providers.
Any disputes shall be resolved through mutual consultation. If unresolved, matters will be governed by the laws of Pakistan and subject to the jurisdiction of courts in Multan.
For questions regarding these terms, contact us at:
Madiney Da Pandhi (Pvt) Ltd
Hajvery Arcade, Kutchery Road, Multan, Pakistan
Email: info@madineydapandhi.com